July 29, 2003 - Redwood Shores, California: Fourth Dimension Software (FDS), a leading software development and services company for the leisure travel industry, has earned the highest ratings in customer service and support in a survey of customers at its annual CONTOUR® user group meeting, held earlier this month in Redwood Shores, Calif.

Staff of the travel companies using CONTOUR®, FDS' flagship enterprise travel management and distribution solution, attended the user group session. The companies represented were Abercrombie & Kent, Discover Wholesale Travel, Scandinavian Airlines System Fly & Stay, Sceptre Ireland and Travelocity. FDS asked each attendee to rate the general quality and timeliness of the customer support responses they had received over the previous service year. Given the option of grading each service category as "poor," "fair," "good" or "excellent," 100 percent of the user group attendees rated both the quality and timeliness of FDS customer support as either "good" or "excellent", with approximately 60 percent of the responses as "excellent."

Attendees were also asked to rate the training topics of the user group meeting itself, which included general customer services procedures, CONTOUR issue management, current and future system enhancements, problem troubleshooting, and specific functional modules within CONTOUR. With the exception of a single "fair" rating from one attendee for the system enhancements session, every rating across each session was either "good" or "excellent," with attendees giving an "excellent" rating for 60 percent of all responses.

FDS Client Services is a central component of the company's CONTOUR enterprise travel management and distribution solution offering to the travel industry and consists of application and technical support, implementation and project management, product development and quality assurance. While customer service and support solutions can be tailored to meet the needs of each client, every customer service agreement includes the following core components:
- Email and phone support for application and technical issues
- 24-by-7 critical production support
- On-site implementation management
- CONTOUR education throughout the life of system use
- Participation in the CONTOUR product development and release process
- Annual user meeting
- Quality assurance process for all releases, updates, patches and custom development

"When a travel company takes on a new IT platform such as CONTOUR, they're not simply upgrading to a new piece of software. They're really embarking on a transformation that can potentially affect every aspect of their business, from procedural operations to long-term strategy," said Chris McAllister, Vice President, Customer Services at FDS. "At that level, our clients are looking not just for a technology vendor, but a long-term business partner who remains as committed to their success as they are. That's why ongoing, outstanding customer service and support is a cornerstone of our offering, and we are proud to see that reflected in the satisfaction of our clients."

About Fourth Dimension Software Founded in 1981, Fourth Dimension Software (FDS) is a software development and services company for the global travel industry. Its travel management and distribution solutions support the full range of travel providers, including tour operators, large retailers, wholesalers, Internet outlets, and independent travel vendors. With FDS technology, travel providers can offer reservations and inventory management of complex travel products, dynamic and flexible packaging, call center and online travel distribution, and comprehensive business automation. Each year several million reservations are booked using FDS products. For more information, visit www.4ds.com.

Media Contacts
Douglas Quinby
Director, Marketing & Communications
Fourth Dimension Software
Tel: 1 404 760 9182
Email: dquinby@4ds.com